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The Particular issue has been ultimately resolved as the casino located typically the been unsuccessful deal plus extra typically the funds in buy to typically the participant’s accounts. Typically The player coming from Germany encounters problems along with his withdrawal from typically the online casino. We All turned down the complaint because the particular gamer didn’t reply in purchase to the questions.
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The Particular Complaints Group kept the complaint available while waiting for further up-dates from typically the gamer. At Some Point, typically the participant obtained the complete amount through lender exchange and verified the image resolution. Typically The player through Spain had been incapable to take away the woman earnings of 4 hundred euros right after the girl bank account had been completely obstructed. Regardless Of providing fresh bank information and a document of possession, the online casino required confirmation regarding old credit cards she no more possessed. Typically The Complaints Team knowledgeable the girl of which the particular circumstance was turned down due to end upwards being capable to the particular lack of reply from typically the participant in order to their particular queries, which usually averted further analysis or remedies. The Particular participant stored the particular choice to reopen typically the complaint in the particular long term.
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The Particular participant coming from Germany had their particular accounts suddenly closed without having any justification or cause offered. Typically The player confirmed of which the particular issue has been fixed and the bank account was reopened. The Particular player coming from Sweden experienced self-excluded permanently from Platincasino inside 2021 due in order to a betting dependancy yet had given that gambled once again after his obstruct has been taken out without having explanation. Following additional discussions, the particular online casino decided to refund the participant’s debris plus afterwards claimed all money experienced recently been came back, while typically the gamer debated this specific. The case had been rejected as typically the player did not necessarily react to additional requests for evidence, top in buy to the particular complaint being turned down. Typically The participant from Germany experienced issues together with a disengagement that had been not getting processed, and zero factors had already been offered by simply the particular online casino.
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